Report incidents of any type, including fraud, non-compliance and security threats. Associate incidents with specific business units or desks and describe their root cause.

Assign a lead investigator to the incident and put in place automated workflow rules for managing the incident lifecycle, including automated escalation rules and email notification.

Put in place remediation actions. Link tasks to specific remediation actions and assign them to relevant stakeholders. Make use of the Force.com platform's powerful approval process capabilities to manage approvals of remediated incidents and post-remediation activities.

Utilize powerful reporting and dashboard tools to track incidents by type, data, person, business unit and desk. Provide automatic report updates to managers by email. Gain an oversight of trends and activities.

Provide support for registering and tracking incidents through a incident portal that can be easily linked to internal web-sites and intranets.

Fast and simple web-based deployment of the solution to multiple users on multiple devices, with easy customization of user profiles, and no requirement for re-installation of new versions of the solution.

Provides secure control over incident data, including powerful sharing controls and a clear audit trail of changes to incidents.

Provides full support for the incident management lifecycle, and can be rapidly tailored to specific company practices and data capture requirements.

Rapid return on your investment from a solution that you can implement out of the box or easily tailor to your needs through point-and-click configuration - in days not months.

Automated workflows for different incident types ensure rapid response and remediation. Approval delegation and mobile access deliver optimum management efficiency.

Powerful, customisable, reporting and dashboard capabilities enable trends and urgent issues to be highlighted immediately.